Hi! Glad you asked! ✦ Pinsational✦ is a South Florida minority-owned small business. Our mission goes beyond simply selling accessories. We are committed to spreading joy and delight with every purchase. When you shop with us, you become part of a community that celebrates individuality and creativity. Our products are expressions of your personality and passions.

We love interacting with our Pin Pal community, hearing feedback from customers, and seeing pictures of your pins! Shoot us a message on social media, tag us, or send an email to support@pinsational.com. We repost frequently!

If you need to place an order for additional items and your first order has NOT shipped please proceed with placing the secondary order, and contact us at support@pinsational.com immediately with BOTH order numbers. We will refund shipping cost for the lighter package, and combine shipping if possible.

You will receive a shipment notification via email once your package has shipped with tracking information. We typically ship out orders multiple times a week unless the team is away. All orders (other than open preorders) will ship the week of our return if we are away.

Unfortunately we can not guarantee any specific delivery date.

If you preordered a product, once the time frame for that particular product has ended you will receive an email that will include specific time frames and updates. Please keep in mind a preordered product has not yet been made, which will always increase the shipment time. If you order in stock items along with a preorder item the entire order will ship together unless you place two separate orders.

If your package has been marked as delivered, but is not in your possession for whatever reason, there is absolutely nothing we as a company can do, as we have to put trust into the United States Postal Service. If USPS or your local postal carrier deem the package was NOT delivered (though it’s marked as delivered via the tracking info) after 10 business days, you may contact us and provide documentation from the carrier stating the package cannot be located. Please note that we do not respond to any contact information regarding this issue unless the above documentation can be provided. Claims with USPS can only be opened and acknowledged if Priority Mail is selected and there is written notice that the package was not delivered. We do not issue refunds for packages marked delivered that are not in your possession.)

We know from personal experience how frustrating it is when packages are stuck or suddenly stop during transit. If your package has not moved in 10 business days, please contact us.

Yes! If you have a specific questions about international shipping please contact support@pinsational.com

We can not change the shipping address after an order has been placed. Doing so voids our protection against fraud and theft. If you would like to change the address, we will have to cancel your order. We can only cancel an order if the order is not yet shipped. Once the order is canceled, you can place a new order.

Yes! We are a Florida-based organization and frequently travel and set up booths at local and community-based fairs, farmer's markets, flea-markets, and festivals! Follow us on Social Media to see where we are going to be next!

We are able to process returns, exchanges, and refunds on SOME (not all) products within 30 days of purchase. For more information on what to do, please refer to our Return Policy.

Unfortunately we do not replace items that are missing if your package has been damaged in transit. This is outlined further in our Terms of Service. We do recommend photographing the damage, and opening a case with the carrier to recoup any loss.

ALL hats, bucket hats, and beanie sales are final. That being said, we understand not everyone's head is the same size, which is why we have listed the dimensions of hats for you to measure out before purchase. You may request an exchange for another product in the store (hat, pin, or lanyard) within 24 hours of item delivery to support@pinsational.com. We will send you an email if your request is granted.

Due to the limited nature of our products, every piece of inventory and order is carefully packaged to ensure all ordered contents are placed within. If you have an issue with your package, it is important you contact us immediately. You will need to provide photographic evidence of the packing slip that is signed off on by a member of our team. The window for these types of investigations is 24 Hours after the carrier has marked the package as delivered. We will begin with an inventory count, and based on our research further determine if those goods were in fact not shipped accordingly. Any messages received regarding missing items after the 24 Hour window will be declined. 

Please be aware that Pinsational products are each made by hand, and are subject to slight differences and human error. No two products are exactly the same, and it is expected that there will be slight differences between the item you receive from the photographed products on our site. But if you feel you were sent a defective product, please contact us at support@pinsational.com

Possible differences include:

Color: Due to differences in lighting when taking pictures and screen colors, the colors in a picture may not match the real life product exactly. We do our best to match the actual color to the product photographs, but they are not always exact.

Shape & Details: Items like pins that are individually handmade might have slight differences in shape and paint placement. Embroidered details might look slightly different on each item.

Pins: Enamel pins are partially made by hand, and subject to various differences. These differences may include:
• a small speck of dust or smudge
• over or under filled color in some areas
• small buff or scratch marks a small discoloration or unevenness of the metal

Any pins not listed as Defective will fall within these parameters. If you feel that a faulty pin made it through quality control, please send a picture to customer service, and we will re-examine the quality of the pin.

Pinsational is a small business, so returns and exchanges can end with us losing more money than we made. We have to pay the price of shipping the product back, and shipping out a new one, which can really add up!

We are only able to accept exchanges for pins, lanyards, and hats if an item is damaged, and you are located in the US.

We would also very much appreciate it if you were extra careful when checking the size decriptions on the Product Pages.

Non preorder purchases can be canceled and refunded up until they have been shipped. Once they have shipped it is too late.

We’re unable to disclose any time frames when it comes to restocking items or release dates, but we encourage you to sign up for our newsletter for any restock and release announcements. The link to sign up is at the bottom of this page. If you have a more specific question about an item, please contact support@pinsational.com

Discount Codes are not permitted on select items due to the item either being on Sale, a portion of funds being donated as part of an ongoing campaign or initiative, or currently being offered as a preorder item.

Discount Codes cannot be applied once the checkout process is complete. If you would like to utilize a promotion we will need to cancel the order, and have you re-place it. Please contact us at immediately at support@pinsational.com before shipment. Once the item has shipped we are not able to apply any form of promotion as our sale prices are not retroactive, and can not be used on previously placed orders.

We appreciate you being interested in become an affiliate / social media influencer for our brand. Please see the Affiliates Page and fill out the form to apply! If you are accepted, we will contact you within 48 hours to discuss the program with you.